The Code of Conduct is the foundation of Charles Vögele's corporate culture. Essentially, it describes the behaviour we expect of ourselves as a company and as individual managers and employees. Any infringements can be taken to Charles Vögele's Ombudsman.
Verantwortungsvoll (responsible)
We think about our actions and the consequences of our work.
Integer (honest)
We keep our word and do what we say we will.
Open minded
We look for new ways of doing things and are prepared to make changes.
Leistungsorientiert (performance oriented)
We always want to achieve the best.
Ethical
We treat everyone equally and respectfully.
Traditionsverbunden (aware of our traditions)
We are proud of Charles Vögele and are guided by entrepreneurial values.
Team-focused
We develop shared goals and pursue them together.
Ombudsman
Employees, business partners and customers can report perceived breaches of the Code or illegal practices within the company in confidence to Charles Vögele's external Ombudsman's Office. The Ombudsman's Office is managed by Zurich law firm Baumgartner Mächler.
It can be contacted throughout the year by phone (24-hour service)
on tel. +41 44 215 44 77,
by fax +41 44 215 44 79,
or by e-mail to cv.ombudsstelle@bmlaw.ch.
Every report will be looked into. Anyone contacting the office can be sure that their identity will be protected from their employer, the authorities and third parties. This principle can only be waived with the express agreement of the person making contact, or where there is an overwhelming legal interest or a serious threat to the physical safety of third parties, but not for economic, financial or similar reasons.
To make a customer complaint regarding our goods or service, please contact our customer service team.