Employees, business partners and customers can report perceived breaches of the Code or illegal practices within the company in confidence to Charles Vögele's external Ombudsman's Office. The Ombudsman's Office is managed by Zurich law firm Baumgartner Mächler.

It can be contacted throughout the year by phone (24-hour service)
on tel. +41 44 215 44 77,
by fax +41 44 215 44 79,
or by e-mail to cv.ombudsstelle@bmlaw.ch.

Every report will be looked into. Anyone contacting the office can be sure that their
identity will be protected from their employer, the authorities and third parties. This
principle can only be waived with the express agreement of the person making contact, or where there is an overwhelming legal interest or a serious threat to the physical safety of third parties, but not for economic, financial or similar reasons.